We want every Glôry HipHop piece to arrive worthy of the name. This policy explains when returns, exchanges, replacements and refunds may be available.
Return requests
Contact us within 30 days after delivery to request a return. Eligible items must be unused, unworn, unwashed and returned with their original tags and packaging. A return must be approved before it is sent; unauthorized returns may not be accepted.
Made-to-order and non-returnable items
Many Glôry HipHop products are produced specifically for each customer. Unless an item is defective, damaged, misprinted or incorrect, made-to-order products may not be eligible for return because of buyer’s remorse or an incorrect size or colour selection.
Gift cards, digital products, personalized products, intimate goods, items marked final sale, and merchandise that has been worn, washed, altered or damaged after delivery are not returnable, except where required by law.
Damaged, defective, misprinted or incorrect orders
Contact us promptly and preferably within 30 days of delivery. Include your order number, a description of the issue and clear photographs of the item, packaging and shipping label. Once verified, we may provide a replacement or refund at no additional cost.
Exchanges
Direct exchanges are not guaranteed. When approved, the most efficient process may be to return the eligible item and place a new order. Availability of replacement sizes, colours and limited editions cannot be guaranteed.
Refunds
Approved refunds are issued to the original payment method. Financial institutions may require approximately 5–10 business days to display the credit after it has been processed. Original shipping charges and return-shipping costs are generally non-refundable unless the item was defective, damaged, incorrect or otherwise required by law.
Cancellations
Contact us immediately if an order must be cancelled. Once production or fulfilment has started, cancellation may no longer be possible.
Consumer rights
Nothing in this policy limits rights or remedies that cannot legally be excluded under applicable consumer-protection law.
Start a request
Use our contact page and include your order number and the reason for the request.