We prepare every Glôry HipHop order with intention and care. This Shipping Policy explains how orders are processed, delivered, tracked and supported.
Order processing
In-stock items are normally prepared within 2–5 business days. Made-to-order and print-on-demand pieces may require approximately 2–7 business days before shipment. Processing estimates may be longer during launches, holidays, pre-orders or unusually high demand.
An order may be fulfilled by Glôry HipHop, a production partner such as Printful, or a combination of both. Items from the same order may arrive in separate packages.
Shipping rates and delivery estimates
Available shipping methods, estimated delivery windows and charges are displayed at checkout. Delivery estimates begin after fulfilment and are not guaranteed arrival dates. Carrier delays, customs inspections, weather and other events outside our reasonable control may affect delivery.
Tracking and address accuracy
When tracking is available, it will be sent to the email address used at checkout. Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if an address needs correction; once fulfilment or shipment begins, changes may not be possible.
International orders
International shipments may be subject to customs duties, taxes, brokerage or import charges imposed by the destination country. Unless checkout expressly states otherwise, these charges are the recipient’s responsibility.
Lost, delayed or damaged packages
If an order arrives damaged, contains an incorrect item, or appears lost, contact us as soon as possible and preferably within 30 days of the expected or recorded delivery date. Include the order number and clear photographs where applicable. We will review the matter with the carrier or fulfilment partner and determine the appropriate replacement, refund or next step.
For packages marked delivered but not received, please first check the delivery location, household members, neighbours and the carrier. Glôry HipHop is not responsible for theft after confirmed delivery, but we will provide reasonable assistance with a carrier inquiry.
Pre-orders
Pre-order products display an estimated shipping period on the product page. If a pre-order and an in-stock item are purchased together, they may ship separately or when all items are ready.
Contact
Questions about an order can be sent through our contact page. Please include your order number so we can assist efficiently.